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Frequently Asked Questions

Frequently Asked Questions


Shipping
Picky Sticky Materials and Information
Payment Processing
Refund Policy
Wholesale Opportunities


SHIPPING:


Do you offer Free Shipping?
Any order totaling $20 or more will ship for free to anywhere in the USA.

After I order, when will my order be shipped?
Each order is shipped the same business day for orders submitted before 10 Pacific Standard Time Monday thru Friday (excludes holidays).

I ordered over the weekend, when will my order be shipped?
All weekend orders will be shipped on the following Monday.

How will my order be shipped?
All orders are automatically shipped by USPS 1st Class Mail (3-5) or Priority Mail depending on what shipping option you select during check out.

Can I track my order once its been shipped?
Yes... We offer order confirmation for all orders. The shipment notification email that we send you contains a shipment confirmation code that can be used at USPS.com to check the status of your order. The majority of the time your order will contain full tracking of the order from the time we drop it off at USPS to the time it is delivered. However, since some USPS facilities do not offer tracking sometimes (very rarely) USPS.com will only show the time it is dropped off, and then the time that it is delivered. You won't be able to see where your shipment is by viewing your order on the USPS.com website. This rarely happens but if it does we wait 10 days from the shipment date and then if you still haven't received your item we will send out another one free of charge.

Can I get my order shipped faster than 3-5 Days?
During the checkout process you will be given the option to upgrade from Free Shipping to USPS Priority Mail (1-5 Days).

Do you ship outside the United States?
We sure do! We ship all over the world no matter where you live!


PRODUCT INFORMATION:


What materials are your Picky Sticky's made of?
Picky Sticky's are CPSIA compliant and contain NO lead, phthalates, BPA, or other gross stuff that we wouldn’t want near our own children OR yours!
Stickers should be removed from garment before laundering. Picky Sticky stickers and packaging are not for use by children and children should not be left unattended with our product. Stickers are NOT iron-ons and are only for temporary use.

Will the paint scratch off of your stickers?
All of Picky Sticky stickes are sealed and will not scratch with sharp babies fingers.

How many stickers are in each set of Picky Sticky's?
Most sets contain 13 stickers although some contain just 4 stickers. View each product to see exactly how many stickers are included in the set.


PAYMENT PROCESSING:


How do you process payments?
Picky Sticky uses a secure gateway which encrypts all payment information.

What kind of payment do you accept?
Picky Sticky accepts all major credit cards as well as Paypal. Please feel free to call our friendly customer service department if you would like to place your order over the phone at 1-425-445-0245.

Is your payment process secure?
Your payment information is 100% secure! Whether you use your credit card or Paypal, we do not see or save your financial information.

Can I phone in my order?
Yes, please call: 1-425-445-0245 We are open Monday-Friday 9am-5pm PST.


REFUND POLICY:


You may return any unused item that is still in new condition for a full refund within 60 days of purchase.

Simply mail the item back to our office:
Picky Sticky
704 228th Ave NE Suite 703
Sammamish WA, 98074


With each return you need to include:
1) Unused item in new condition
2) Full name that the order was placed under
3) Transaction ID
4) Reason for the return

Once we have received all items and process your return we will refund the purchase amount to the account that it was paid with.


WHOLESALE OPPORTUNITIES:


We offer wholesale rates to our retail partners for resale. Contact us for our latest rate and quantity information.
Email: Wholesale@PickySticky.com



New Style - Sports- super cute!   Photo Contest Winner Grant   Free Shipping - USA Ground Orders - Over $20  


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